Latest update for Bay City Health Group regarding coronavirus (COVID-19)

Dear valued patients and clients, we wanted to take the time to let you know how much we value both your health, and that of our team. Obviously we are in the midst of something that none of us have experienced before with the outbreak of Coronavirus. The most important thing is that everyone stays healthy. NOTHING is more important than that.

At this stage, Bay City Health Group will stay open, however we can assure you that we’ll be monitoring the situation very closely and will keep you updated as more information from Commonwealth and State Departments of Health arises.

At Bay City Health we have always made hygiene a huge priority and is something we are very proud of. However, due to the current climate with Coronavirus we have revisited our policies and procedures and have implemented a few new changes.

We have outlined below what hygiene practices we already undertake and what changes we are implementing so that you have all of the information at hand to make educated decisions moving forward.

What we have always done

• Change linen after every Osteo consult.

• Spray and wipe all surfaces of the treatment table, hand rest and face cushion with disinfectant.

• New paper face mask for every Osteo client.

• Fresh gown and towelling for every client.

• Spray and wipe every Reformer after each class.

• In the past we have used disinfectant wipes which will be returning.

• Spray and wipe all Clinical Pilates equipment after every use.

• Practitioners and Instructors thoroughly wash hands before and after every client.

• Laundry washed with disinfectant.

• Disinfect surfaces that have high traffic hand contact ie. reception desk.

• Sock policy – everyone who enters the Pilates Clinic has had to abide by our no socks – no Pilates policy (thankfully no-one has had to leave as we do sell socks ast reception).

What we are introducing

• Everyone who enters the clinic will be required to sanitise their hands with hand sanitiser provided at the reception AND/OR wash their hands thoroughly in the bathroom.

• We will be returning to Dettol disinfectant wipes to wipe down each Reformer and Clinical Pilates apparatus after each use.

• We have now provided single use paper cups to drink from (or you can bring your own drink bottle).

• You will be encouraged to wash your hands before leaving the clinic – we have more than enough hand wash.

• All ‘frequent touch’ surfaces will be sanitised every morning before any clients arrive.

• We will decrease the use of Pilates props to minimise your contact with surfaces – we can promise a great workout will still occur.

• There will be less tactile/hands-on cueing in the Pilates Clinic and Reformer Classes.

• Osteo clients will be required to wear socks in the treatment rooms.

• There will be an option for clients to remain fully clothed during Osteo consultations (as opposed to wear gowns or remove shirts ect.) – this option will be addressed with each client individually at the start of every consult.

Some handy advice & ways you can help

Here are 10 steps recommended by the DHHS to help reduce your risk of Coronavirus:

1. Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.

2. Try not to touch your eyes, nose or mouth.

3. Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.

4. Isolate yourself at home if you feel sick. If you take medication ensure you have adequate supplies.

5. Phone your GP first if you need medical attention. They will tell you what to do.

6. Continue healthy habits: exercise, drink water, get plenty of sleep, and now is the time to quit smoking. Call the Quitline 137 848.

7. Don't wear a face mask if you are well.

8. Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.

9. Get the flu shot (available April).

10. Shaking hands please avoid if possible!

**Please note, if you have just returned from an overseas trip, especially from a high risk zone, we ask that you wait 2 weeks before you return to the clinic or studio.

**If you are experiencing any cold or flu type symptoms please call the clinic to reschedule your appointment or class We welcome any feedback on how we can improve our Clinic Hygiene.

We've always prided ourselves on how hygienic our clinic is but are always open to feedback on how to improve things Your help in keeping everyone safe & healthy is appreciated!

If you have any questions or concerns, please chat to one of our team. Please check our social media platforms and our website to keep up to date. We will endeavour to be as open and informative as possible throughout this difficult time.

If at any time we are instructed to close the clinic, the length of the closure will depend upon the advice of the relevant government departments. If that were the case, all patients with appointments will be notified via phone and SMS.

Kind regards, Clint, Felicity & the team from Bay City Health Group